TRUE START
ALL GOOD BEGINNINGS START SOMEWHERE
What is True Start?
True Start is the childcare settings area of True North Research. We have conducted research for both early childhood education and care providers, and suppliers to these centres.
Our research includes overall satisfaction measurement tools that assess performance across several areas e.g.:
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Program
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Educators
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Communications
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Centre Management (including facilities)
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Software used
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Fees
It also uncovers a centre's or supplier's advocacy score (aka NPS).
Crucially True Start gives parents and centres/settings the opportunity to share their opinions on a variety of issues in total confidence. This encourages open, honest and constructive feedback.
“It is an invaluable piece of information all centres should strive to have in their service.”
Gardiner Early Education Centre
Improving Early Childcare Centres
Our research can help centres run more smoothly as we gather insights to improve admininistraton and management of education settings.
True North Research is well positioned with research across Australia, New Zealand, the UK and the USA to help your centre in the growing market.
We help centres and providers (e.g. software developers) improve the facilities delivered in centres. The insights we gather help inform the new technology and services that will be provided in centres.
Why use True North Research?
For the past five years we have been working with early childhood education and care centres and their suppliers to help understand the needs of parents and centres.
We understand that listening is critical to how we learn. We are here to listen to you and use our expertise and experience to help guide early childhood education and care centre and their suppliers to strive to be the very best they can be.
How True Start can benefit you
Benefits for your centre
By collecting information via True Start your centre can:
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Identify the key drivers of parent satisfaction and understand how to enhance this.
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Provide evidence in key quality areas.
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Boost staff morale and team building when they see their efforts are recognized by parents.
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Uncover and address any latent issues that may exist.
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Understand how best to direct resources, produce an action plan and prioritise areas for improvement.
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Identify the most suitable communication channels for parents and then provide relevant and more targeted communications.
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Uncover the good practices that parents love
What our clients say about us
For the past three years True North Research has conducted the survey for our centre with interesting and amazing results. We are able to really ‘see’ what parent thoughts are and areas of improvement we need to highlight and work on. It has been helpful in our Assessment and Rating process and helped the centre prioritise areas of change and the creation of goals over a twelve month period.
Thank you so much to True North for being so professional in their delivery. It is an invaluable piece of information all centres should strive to have in their service.
Gardiner Early Education Centre
As a centre director it has always been important to ensure we provide parents with the opportunity to give feedback.
True North Research approached me about conducting the survey I was at first reluctant (not good at letting go!). However, after using her service for the past few years, now find it invaluable. As a parent, Georgie understands the criteria and questions needed to provide valuable information for the centre to use constructively in all areas.
I have no hesitation in recommending True North Research to aid you in gaining relevant, constructive feedback for your service, it is absolutely worth it.
Bronte Early Education Centre
